“Customer Service Representative position allowing me to fully utilize my skills and attributes and providing professional advancement opportunities.”
What did this objective tell me? The above objective communicated to me basically nothing but for the sake of this case study here are a few points:
- The person is looking for a Customer Service position. (No problem with that.)
- The individual’s priority seems to be his/her professional advancement within the organization. (Oops, that’s not the way to treat a potential employer. That’s not what the company wants to hear. They want to hear how you will BENEFIT THEM, not yourself.)
- The candidate didn’t specify skills and attributes thus didn’t give any glimpse into what he/she can do for the company. (Not good because employers want specifics.)
- Self-oriented instead of employer oriented. (Not good at all.)
“Award-winning highly accomplished and motivated Customer Service professional with proven track record of rapport-building, resourceful problem-solving and communication skills.”
What did this tell me? The power statement communicated to me that:
- The person is a competent, distinguished (award-winning) Customer Service professional who has excellent working knowledge of his/her trade. (Good.)
- Has a proven track record of relevant attributes. (Good.)
- The reader can get a glimpse into how the person could benefit the company as a result of mentioning specific skills and abilities that are necessary to do that particular job well. (Very good.)
- The power statement is employer-oriented, not focused on self.
The main difference between the objective and the power statement is that while the objective is self-serving and self-focused, the power statement is employee-oriented and results-focused. Employers only care about results – the results you will produce for them on the job whether it will be saving money, solving a problem or increasing profitability. If you can hint within your power statement in a short and compelling way how you will benefit the company, you are on your way to your interview. Go get them!
by Rita Fisher, CPRW
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